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Digital First Aid

This guide outlines the digital first aid service and the Digital First Aiders


Digital First Aid Drop in Logo; For help with gettting started with IT, e-books, Moodle, Microsoft or library e-resources

Hello and welcome to the Digital First Aid Service! 

The Digital First Aid (DFA) service is here to support you with developing digital skills that will help you with your studies and beyond.  All our Digital First Aiders are students with several years experience of studying at UEL and are here to share their experience with you.

About the DFA and what kind of support can they offer

The DFA team can offer a range of support including the following: 

  • Advice on making the most of your UEL Office 365 account, including using Microsoft Teams, Outlook, Word, Excel, etc
  • Using and navigating Moodle
  • Turnitin and submitting assignments
  • Accessing e-books 
  • And much more

Enquries Word cloud; Printing, Powerpoint, Onenote, E-books, Teams, Excel, E-mail, general IT, Word, Moodle


The Digital First Aid service normally runs from October to the end of May every academic year. It closes for the Christmas break and reopens at the end of January, and is also closed for the Easter break and bank holidays.  

This year, Digital First Aid will stop for the summer from Monday May 27th.

How to book a drop in session

You can book a session at Stratford here, Docklands here or online session here [links open in a new window].  Bookings can be made for online appointments, or for in-person appointments at Stratford library (appointments at Docklands coming soon).  Online appointments are conducted via Teams.   

Useful links

Whether through Digital First Aiders, the Library Helpdesk or 24/7 Chat, help is always available when you need it. 

For IT issues, here are a number of links [all open in a new window] to help you get at the information you need 

IT Services - Home ( - the homepage for IT.

Microsoft Office 365 ( - the IT help page for everything Microsoft Office related (Word, Excel, Powerpoint etc) including how to download it for yourself.

Reporting Problems ( - where to go to report IT problems.

Digital Adoption & Engagement (

IT Induction ( 

EDU-Tech Drop-in ( -  the last 3 are all the places to see IT training opportunities.

Support developing your digital skills: 

The Jisc Discovery Tool [opens in a new window], is a useful tool for assessing your digital skills and abilities and highlighting areas for further development. The discovery tool will also signpost you towards some additional support.