Hello and welcome to the Digital First Aid Service!
The Digital Skills Advisors of the Digital First Aid service are a team of current students who can support you with developing your digital skills and getting the most out of the software and technology available to you at UEL. All our Digital Skills Advisors have several years experience of studying at UEL and are here to share their experience with you, helping you build digital skills that will help you with your studies and beyond.
About the Digital Skills Advisors and what kind of support can they offer
The DFA team can offer a range of support including the following:
- Advice on making the most of your UEL Office 365 account, including using Microsoft Teams, Outlook, Word, Excel, etc
- Using and navigating Moodle
- Turnitin and submitting assignments
- Accessing e-books
- And much more
Availability
The Digital First Aid service normally runs from October to the end of May every academic year. It closes for the Christmas break and reopens at the end of January, and is also closed for the Easter break and bank holidays.
How to book a drop in session
You can book a session at Stratford here, Docklands here or online session here [links open in a new window]. Bookings can be made for online appointments, or for in-person appointments at Stratford library (appointments at Docklands coming soon). Online appointments are conducted via Teams.
Useful links
Whether through Digital Skills Advisors, the Library Helpdesk or 24/7 Chat, help is always available when you need it.
For IT issues, here are a number of links [all open in a new window] to help you get at the information you need
IT Services - Home (sharepoint.com) - the homepage for IT.
Microsoft Office 365 (sharepoint.com) - the IT help page for everything Microsoft Office related (Word, Excel, Powerpoint etc) including how to download it for yourself.
Reporting Problems (sharepoint.com) - where to go to report IT problems.
Digital Adoption & Engagement (sharepoint.com)
EDU-Tech Drop-in (sharepoint.com) - the last 3 are all the places to see IT training opportunities.