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Library: Getting Started

Getting help

You can ask us questions through Online Chat, email, or in person during staffed library hours.


Library helpdesks are available at both libraries:

  • Docklands: first floor opposite the self-issue machines
  • Stratford: ground floor facing the library entrance

Online chat

Online chat (see link on the left) is available 24/7, during staffed hours your chat will be answered by a member of UEL library staff.  Outside staffed hours, or if it is very busy, your chat will be answered by librarians from around the world who will be able to help find, access, and use resources.  If they are unable to answer your query they will take your details and a member of the UEL library team will get back to you.

Contact us

You can also contact us through our enquiry and feedback form.

Frequently Asked Questions

Search our FAQs for the answer to your question.


Academic Services Librarians

Your Academic Services Librarian is available to help you improve your skills in searching for, finding, and evaluating information for your assignments.  They can also offer basic advice on referencing.  We are developing an online booking system for you to make an appointment with your librarian, but in the mean time you can email them for help and to make an appointment.



Our Academic Services Librarians have developed a number of online videos to help you search for and evaluate information for your studies.

Academic Tutors

UEL's Academic Tutors hold weekly drop-ins during term time at Docklands and Stratford Libraries.

Academic Writing

Docklands Library (Second Floor): Wednesday 1pm-2pm

Stratford Library (round Floor): Wednesday 10am-11am


Docklands Library (Second Floor): Wednesday 1pm-2pm

Stratford Library (round Floor): Wednesday 11am-12pm


Digital First Aid

Our Digital First Aiders are available for 20 minute appointments to help you with using MS Office, navigating Moodle and the Intranet, accessing resources and web apps, submitting assignments through TurnItIn.